f(Signal Ingest)DEFINED SKILL
Turn support conversations into product-relevant themes.
- EVAL
- Customer language, volume, urgency, and confidence stay distinct.
- CONNECTORS
- Support inbox, tickets, CRM
- OUTPUT
- Support signal cluster
f(support) / SYSTEM ITEM
Support Intelligence
Find patterns across support conversations, identify emerging risk, and route the signal into product decisions without losing the customer story.
WHAT IT TAKES IN
Context becomes useful when the inputs are named.
WHAT IT GIVES BACK
Outputs you can pick up and act on.
DEFINED SKILLS INSIDE F(SUPPORT)
From a module name to work you can run.
Each function is a defined skill with its own purpose, evaluation boundary, connector context, and output artifact. That is what makes a module useful in practice.
f(Resolution Assist)DEFINED SKILL
Draft a grounded response or resolution path for a customer issue.
- EVAL
- Answer cites known product context and flags uncertainty.
- CONNECTORS
- Support, docs, Brain
- OUTPUT
- Resolution draft
f(CSAT Risk)DEFINED SKILL
Identify accounts or themes at risk before dissatisfaction compounds.
- EVAL
- Risk factors and recommended intervention are visible.
- CONNECTORS
- Support, CRM, product activity
- OUTPUT
- CSAT risk brief
PRODUCTF PROMISE
Automation should make judgment easier to see.
The customer voice stays intactUrgency is separated from volumeSupport closes the learning loop